Don't let the door hit you on the way out.
I've finally gotten rid of Earthlink and am using Comcast. I was very, very unimpressed with how Earthlink dealt with the death of my modem last fall and had been planning to ditch them since. Instead of reimbursing me for the two weeks I was without service (while they dithered around and finally figured out my modem had kicked it) they sent me a Starbucks gift certificate! I don't even drink coffee!
Anyway, I'm done with them and they only made me stay on hold for 45 minutes while they did it. Ugh!